Frequently asked questions

CHR stands for Café, Hôtel, Restaurant. It's the French acronym used for the commercial foodservice and lodging sector, covering bistros, brasseries, traditional restaurants, hotels, caterers and bars. The international equivalent is HORECA.

In foodservice, CHR refers to all professionals who serve drinks and meals away from home: restaurants, cafés, brasseries, bars, hotel-restaurants. It is the commercial side of the away-from-home consumption sector.

HORECA equipment covers all the professional gear used in Café, Hotel and Restaurant settings: ovens, fryers, ranges, induction hobs, refrigerated displays, cold rooms, dishwashers, coffee machines, stainless steel tables, professional cookware and utensils.

A HORECA establishment is any Café, Hotel or Restaurant business. The term covers any venue whose main activity is the on-site sale of drinks, meals or paid accommodation: fine-dining restaurants, brasseries, snack bars, bars, cafés, hotels.

CHR stands for Café, Hôtel, Restaurant. It is the abbreviation used in France by suppliers, distributors and manufacturers to refer to the commercial foodservice and hospitality market.

The CHR acronym means Café, Hôtel, Restaurant. It is used in equipment, logistics and professional supply industries to designate all commercial foodservice and lodging establishments.

CHR sales refers to the distribution of products (equipment, consumables, drinks, food) for Cafés, Hotels and Restaurants. It's a B2B channel with ex-VAT pricing, pro pack sizes and payment terms adapted to professionals.

CHR is not a person but a sector: that of Cafés, Hotels and Restaurants. In France it represents more than 220,000 establishments and is one of the largest commercial foodservice markets in Europe.

CHR (Café, Hôtel, Restaurant) refers to commercial outlets. CHD (Consommation Hors Domicile / away-from-home consumption) is wider: it includes CHR plus institutional foodservice (canteens, schools, hospitals, businesses). Every CHR is CHD, but not the other way round.

Add the products to your cart, then click "Order". You can pay online by card, PayPal or Klarna in instalments. For large orders, use the contact form to request a quote.

Yes. Reach us via the "Contact us" page and select "Quote request" as the reason. Provide the product references, quantities and your activity. Our team will reply with a detailed quote.

Yes — unlike many HORECA distributors, we equip both professionals (restaurants, hotels, caterers, butchers, bakers) and private customers looking for professional-grade equipment at home.

For recurring orders or full venue openings, contact us via the form and tick "Partnership / Pro account". We review each case individually.

On average 3 to 7 business days. We ship directly from the manufacturers' warehouses: in-stock products (Combisteel, Hendi) usually dispatch within 48 to 72 h, while made-to-order models (AFI Collin Lucy and Sofraca display cases) take 1 to 3 weeks. The exact lead time is confirmed after your order is validated.

It is essential that you check the condition of the packaging AND the contents in the presence of the carrier. If a carton is damaged or missing, or the product is broken: write precise reserves on the delivery note (or refuse the parcel). Without written reserves at the time of delivery, carrier terms do not allow returns, replacements or refunds.

Yes — mainland France and the European Union. Fees and lead times are calculated at the cart or included in the quote, depending on the product.

No — we ship directly from the manufacturer and do not work on site. We advise you upfront on the right choice and connection, but installation is up to you.

No. Many models are plug-and-play (230 V single-phase), while some require 400 V three-phase power or a gas connection. Check the product spec sheet before buying.

Yes, you have a 14-day right of withdrawal for distance sales. Always inspect the goods and note precise reserves on the delivery note on receipt.

Credit card (CB, Visa, Mastercard), PayPal, and Klarna for interest-free payment in 3 or 4 instalments. Transactions are encrypted and processed by Stripe.

Yes. Klarna offers "Pay in 3" and "Pay in 4" with no fees or interest for the customer. We do not use any financing option with interest.

Prices are shown both excluding VAT (HT) and including VAT (TTC) on every product page. For professionals, VAT is recoverable under the usual rules. A compliant invoice is provided with every order.

Yes, an invoice showing VAT is issued for every order. Professionals can therefore reclaim VAT under the applicable rules.

Yes, all our equipment is brand new and never refurbished. You receive original gear shipped directly from the manufacturers' warehouses.

All our products are brand new and covered by the manufacturer's warranty (generally 1 to 2 years depending on the brand and type of equipment). Details are listed on the product page or the quote.

Contact us via the form and select "After-sales / Spare part", providing the order reference, a description of the defect and photos if possible. We handle the exchange or repair with the manufacturer.

Yes — visit the "Spare parts" section in the menu or contact us directly with the reference of your appliance. We source compatible parts from the brands we distribute.

Our official partnerships cover four reference brands of the HORECA sector. You will find their full ranges in the catalogue: utensils, cooking equipment, refrigeration, pizza ovens, pastry displays and more.

Our pages are populated directly from the manufacturers' catalogues. If anything looks unclear or you want to confirm compatibility, contact us before buying.

Yes — use the "Compare" button on each product page to add up to 4 references to the comparator. The "Comparator" tab in the menu shows a side-by-side table with specifications.

Use our buying guides or the chatbot at the bottom right. We guide you by venue type, target capacity and budget.